Take full advantage of your unique benefits with personalized support from Visa Signature card benefits experts.
With the Visa Lost/Stolen Card Reporting service, reporting a lost or stolen card is simple. Just call your Visa card issuer or Visa Global Customer Care Services at 1-800-847-2911 or call one of our global toll-free numbers and a Visa representative will work with you to notify the appropriate parties and replace your card.
Visa can work with your bank to expedite the replacement of your card and ship it globally within 24 to 72 hours. Contact your Visa card issuer for more information.
In case of emergency, we can arrange a wire cash transfer to your local Western Union within 2 hours of approval from your bank.
This is a pay-per-use roadside assistance program; available 24x7; Roadside Dispatch will ask for your location, what the problem is, and will remain on the phone with you while arranging a dispatch to a reliable tow operator or locksmith — you pay a set price per service call.
When you are traveling or working anywhere in the world, your covered Visa Signature® card gets you access to a multilingual call center - 24 hours a day, 365 days a year to help get the assistance you need. As a covered cardholder, you, your spouse and dependent children under 22 years of age who are traveling with can call a dedicated toll-free number in the United States, or call collect when traveling abroad. Keep in mind this program provides assistance only. Cardholders are responsible for the cost of any services received. Services include:
- Medical Referral Assistance - provides medical referral, monitoring, and follow-up
- Emergency Transportation Assistance - arranges for transportation under medical supervision
- Emergency Message Service - can relay emergency messages for travelers and is available 24 hours a day
- Prescription Assistance and Valuable Document Delivery Arrangements - can accommodate unexpected prescription needs or transport critical documents (e.g. passport or travel visa), which may have been left at home or elsewhere
- Legal Referral Assistance - can arrange contact with English-speaking attorneys, U.S. embassies and consulates, bail-bond assistance, and follow-up assistance
- Emergency Ticket Replacement - arranges for the replacement and delivery of new tickets, and assists with ticket reimbursement procedures
- Lost Luggage Locator Service - can help you through the common carrier’s claim procedures or can arrange shipment of replacement items if an airline or common carrier loses your checked luggage
- Emergency Translation Service - provides telephone assistance in all major languages and helps find local interpreters, if available. Certain terms, conditions and exclusions apply. Contact your issuer for a copy of your Guide to Benefits.
Troon Rewards is a loyalty program through which members can use discounts on merchandise and golf fees at over 150+ resorts and daily-fee courses worldwide. All Visa Signature cardholders receive a complimentary Troon Rewards Silver Status (or an upgrade to Gold for existing members) for 10% discount on golf fees, merchandise and instruction.
Visa Signature cardholders have access to an exclusive discount of up to 15% (with a guaranteed minimum discount of 10%) with Audi on Demand, a premium all-Audi car rental service. Rentals come with free in-car WiFi, GPS and SiriusXM Satellite Radio. With Audi on Demand’s Fair Fuel Plan, renters only pay for the gas they use at the local pump rate plus a fill-up fee.
Cardholders can enjoy the following special perks at select Sonoma County Vintners Wineries with their Visa Signature card:
- Purchase one standard tasting using a Visa Signature card and receive 1 complimentary tasting of equal or lesser value
- Preferred pricing on non-wine purchases over $50, where applicable
- Savings on wine purchased same day in the Tasting Room
- Savings on Reserve tasting or special wine and food pairings
VLHC provides premium hotel benefits at properties worldwide. Visa Signature cardholders may receive seven benefits at Visa Luxury Hotel Collection hotels worldwide:
- Best available rate guarantee
- Automatic room upgrade upon arrival, when available
- Complimentary in-room Wi-Fi, when available
- Complimentary breakfast for two
- $25 USD food or beverage credit
- VIP guest status
- Late check-out upon request, when available
No one can prevent all identity theft, so staying informed and knowing what to do when your identity is threatened can give you greater peace of mind. ID Navigator Powered by NortonLifeLock provides you with the tools to help keep you informed of potential threats to your identity so you can act quickly.
Shipt is a membership-based online marketplace, enabling same-day delivery of grocery and household essentials in as little as one hour. Shipt provides delivery services in over 5,000 U.S. cities and delivers from over 120 retailers, including Target, CVS and many more. Shipt membership offers free delivery on orders over $35 and dedicated 24/7/365 customer care support. Visa Signature & Visa Signature Preferred cardholder receive:
- New members: 3 months complimentary membership, then 9 months of membership at 50% off
- Existing members: complimentary 6-month extension of membership
Skillshare is an online learning community offering more than 30,000 inspiring classes to over 13 million members across 150+ countries. Skillshare classes allow members to explore new skills, deepen existing passions and get lost in creativity. Courses range from creativity, lifestyle, personal development, photography, productivity, leadership and management, and more. Visa Signature cardholders receive:
- Three months free trial membership
- 20% off Skillshare annual membership
Skillshare membership offers:
- Unlimited access to thousands of classes
- A creative community that provides tips and project feedback
- Expert teachers who share their experience, wisdom, and tools
- Web, mobile, and offline options
Every Sofar Sounds show is an experience in discovery and community. Audience members are welcomed into intimate and unexpected venues where they can join other music lovers to enjoy performances by surprise artists. Each concert features a range of music styles, from folk to reggae, spoken word to jazz. It’s a great way to discover new music.
Visa cardholders will receive presale access to purchase tickets, with their eligible Visa consumer credit card, to upcoming events around the world before they are available to the general public and be eligible for a free ticket per show with purchase for select Sofar Sounds events.
Visa Signature® cardholders receive:
- Access to the exclusive ticket presale window seven days before select Sofar Sounds shows are made available to the general public
- One free ticket per show with a ticket purchase of one or more tickets.
Plus, they’ll enjoy these basic benefits:
- Access to curated, intimate live music shows in select cities around the world – the venue and the artists are a surprise
- Free virtual performances in the Sofar Sounds Listening Room – optional donations can be given to support the featured artists
Visa Signature Concierge
Cardholders can contact a concierge expert to make special arrangements. Visa Signature Concierge helps cardholders research and book travel, make dining reservations, find event tickets and even help with shopping. Call the Visa Signature® Concierge* anytime at 1.800.953.7392.
Zero LiabilityUse your Visa card to make purchases anywhere and you’re protected from unauthorized use of your card or account information. With the Visa Zero Liability policy1, your liability for unauthorized transactions2 is $0—you pay nothing.
Disclosure:
1First Fidelity Bank Visa Signature cardholders are responsible for the payment of any and all charges associated with any goods, services, reservations or bookings purchased or arranged by the Visa Signature Concierge on cardholders’ behalf. Any such purchases or arrangements are solely between the cardholder and the respective merchant, and Visa is not a party to the transaction. All goods and services subject to availability. See full terms of service at visasignatureconcierge.com.
1First Fidelity Bank Visa Signature cardholders are responsible for the payment of any and all charges associated with any goods, services, reservations or bookings purchased or arranged by the Visa Signature Concierge on cardholders’ behalf. Any such purchases or arrangements are solely between the cardholder and the respective merchant, and Visa is not a party to the transaction. All goods and services subject to availability. See full terms of service at visasignatureconcierge.com.